GG & ASSOCIATES

Drawing on 25 years of editorial experience at Tatler with specific emphasis on luxury travel, an extensive global knowledge of 5-star spas and hotels, and a unique US/UK perspective, Gerri Gallagher advises hotels and spas on how to deliver exactly what discerning international clients expect. Whether the property is in its pre-opening phase or established and needing to stay ahead in an increasingly competitive marketplace, Gerri measures and evaluates crucial aspects of the guest experience. She will then develop a strategy to address and correct any weaknesses identified, and work with management to implement change. The end result is optimised guest satisfaction, loyalty and hotel reputation, which in turn will maximize her clients’ bottom line.

The minutia Gerri assesses is what can distinguish a good spa or hotel from a great one. Lighting, music, quality of stationery, the scent, the amenities and the proficiency of therapists – these are the details that leave an enduring impression but that management may miss or be too close to. Even the world’s finest hotels suffer wear and tear, and problems caused by fluctuation of staff levels and morale can be difficult to identify. As a professional (and anonymous) guest, Gerri provides a fresh eye and perspective, crucial to maintaining consistency of standards. Her findings show how the existing operation can be refined or improved, resulting in a vastly enhanced experience for the guest.

E / GERRI@GERRIGALLAGHER.COM
T / (+44) 07956279272

CLIENTS

Burgenstock Resort, Waldhotel Spa.
Claridge’s, The Connaught and The Berkeley.

PAULA FITZHERBERT 
Group Director of Communications

“I have had the pleasure of working with Gerri over the last 20 years both in her role as an editor at Tatler and also as a travel/hotel consultant. She is one of the first people within the industry I turn to for advice from an operational, service and luxury perspective. 
Her global experience offers an invaluable insight into how to elevate the 5-star hotel experience in this increasingly competitive marketplace. Her ability to cut through problems and get to the point makes her a key contact for our business.”

GG & ASSOCIATES

Drawing on 25 years of editorial experience at Tatler with specific emphasis on luxury travel, an extensive global knowledge of 5-star spas and hotels, and a unique US/UK perspective, Gerri Gallagher advises hotels and spas on how to deliver exactly what discerning international clients expect. Whether the property is in its pre-opening phase or established and needing to stay ahead in an increasingly competitive marketplace, Gerri measures and evaluates crucial aspects of the guest experience. She will then develop a strategy to address and correct any weaknesses identified, and work with management to implement change. The end result is optimised guest satisfaction, loyalty and hotel reputation, which in turn will maximize her clients’ bottom line.

The minutia Gerri assesses is what can distinguish a good spa or hotel from a great one. Lighting, music, quality of stationery, the scent, the amenities and the proficiency of therapists – these are the details that leave an enduring impression but that management may miss or be too close to. Even the world’s finest hotels suffer wear and tear, and problems caused by fluctuation of staff levels and morale can be difficult to identify. As a professional (and anonymous) guest, Gerri provides a fresh eye and perspective, crucial to maintaining consistency of standards. Her findings show how the existing operation can be refined or improved, resulting in a vastly enhanced experience for the guest.

E / GERRI@GERRIGALLAGHER.COM
T / (+44) 07956279272

CLIENTS

Burgenstock Resort, Waldhotel Spa.
Claridge’s, The Connaught and The Berkeley.

PAULA FITZHERBERT 
Group Director of Communications

“I have had the pleasure of working with Gerri over the last 20 years both in her role as an editor at Tatler and also as a travel/hotel consultant. She is one of the first people within the industry I turn to for advice from an operational, service and luxury perspective. Her global experience offers an invaluable insight into how to elevate the 5-star hotel experience in this increasingly competitive marketplace. Her ability to cut through problems and get to the point makes her a key contact for our business.”

GG & ASSOCIATES

Drawing on 25 years of editorial experience at Tatler with specific emphasis on luxury travel, an extensive global knowledge of 5-star spas and hotels, and a unique US/UK perspective, Gerri Gallagher advises hotels and spas on how to deliver exactly what discerning international clients expect. Whether the property is in its pre-opening phase or established and needing to stay ahead in an increasingly competitive marketplace, Gerri measures and evaluates crucial aspects of the guest experience. She will then develop a strategy to address and correct any weaknesses identified, and work with management to implement change. The end result is optimised guest satisfaction, loyalty and hotel reputation, which in turn will maximize her clients’ bottom line.

The minutia Gerri assesses is what can distinguish a good spa or hotel from a great one. Lighting, music, quality of stationery, the scent, the amenities and the proficiency of therapists – these are the details that leave an enduring impression but that management may miss or be too close to. Even the world’s finest hotels suffer wear and tear, and problems caused by fluctuation of staff levels and morale can be difficult to identify. As a professional (and anonymous) guest, Gerri provides a fresh eye and perspective, crucial to maintaining consistency of standards. Her findings show how the existing operation can be refined or improved, resulting in a vastly enhanced experience for the guest.

E / GERRI@GERRIGALLAGHER.COM
T / (+44) 07956279272

CLIENTS

Burgenstock Resort, Waldhotel Spa.
Claridge’s, The Connaught and The Berkeley.

PAULA FITZHERBERT 
Group Director of Communications

“I have had the pleasure of working with Gerri over the last 20 years both in her role as an editor at Tatler and also as a travel/hotel consultant. She is one of the first people within the industry I turn to for advice from an operational, service and luxury perspective. 
Her global experience offers an invaluable insight into how to elevate the 5-star hotel experience in this increasingly competitive marketplace. Her ability to cut through problems and get to the point makes her a key contact for our business.”